Housing Navigation Program

Housing Navigation Program Banner

Community members can now meet with Housing Navigators at conveniently-located community hubs to get help resolving a potential or current housing crisis. This new service is being offered at select Pratt Library branches in partnership with the Mayor’s Office of Homeless Services (MOHS).


Contact A Housing Navigator

Housing Navigators are available for free, in-person consultations from 11:00 am - 4:00 pm at the following locations:

Pratt Library Address Phone Days of Operation
Central 400 Cathedral Street

Baltimore, MD 21201
443-401-9759 Monday, Thursday, Friday
Walbrook 3203 West North Ave

Baltimore, MD 212216
443-615-1232 Tuesday, Thursday, Friday
Waverly 400 E. 33rd Street

Baltimore, MD 21218
443-615-1232 Tuesday & Thursday

For direct inquiries, please email housingnavigatormohs@baltimorecity.gov.

Services Offered

  • Guidance to help community members understand their housing crisis and work toward strategic resolution
  • Identification of community resources to quickly resolve current episodes of homelessness or prevent a potential housing crisis
  • Development of an individualized housing plan that accounts for long-term housing stability
  • Connection to Emergency Shelter (based on availability)
  • Completion of Coordinated Access Intake to determine eligibility for housing resources for people experiencing homelessness
  • Navigation support for community members who have been matched to a housing program through Coordinated Access but still need to select housing/sign a lease
  • Short-term case management and connection to vital services

In January 2024, MOHS launched the Flex Fund Diversion Program funded through the American Rescue Plan Act (ARPA). This funding allowed MOHS to provide assistance aimed to divert clients from from homelessness. As of May 31, 2024, MOHS has exhausted all funds and is no longer accepting any applications for the Flex Fund program.

Resources


Press Release

City Partners with Pratt Library for Housing Navigation.

The Housing Navigation initiative is an American Rescue Plan Act (ARPA) funded project. ARPA provided $641 million to the City of Baltimore in response to the COVID-19 public health emergency and its negative economic impacts. Mayor Brandon M. Scott has established the Mayor’s Office of Recovery Programs to transparently and effectively administer this funding on behalf of the City. For additional information, visit the Mayor’s Office of Recovery Programs website.

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