Housing Navigation Program

Housing Navigation Program Banner

Community members can now meet with Housing Navigators at conveniently-located community hubs to get help resolving a potential or current housing crisis. This new service is being offered at five select Pratt Library branches in partnership with the Mayor’s Office of Homeless Services (MOHS).

Housing Navigators are available for free, in-person consultations at the following locations, Monday through Friday, 11am – 4pm:

Enoch Pratt Library Location Phone Number Address
Central 443-401-9750 400 Cathedral St., Baltimore, MD 21201
Walbrook 443-401-9759 3203 W. North Ave., Baltimore, MD 21216 
Waverly 410-458-9113 400 E. 33rd St., Baltimore, MD 21218
Southeast Anchor 443-571-3679 3601 Eastern Ave., Baltimore, MD 21224
Brooklyn 443-615-1232 300 E. Patapsco Ave., Baltimore MD 21225

For direct inquiries, please email housingnavigatormohs@baltimorecity.gov.

Services offered by the Housing Navigators include:

  • Guidance to help community members understand their housing crisis and work toward strategic resolution
  • Identification of community resources to quickly resolve current episodes of homelessness or prevent a potential housing crisis
  • Development of an individualized housing plan that accounts for long-term housing stability
  • Connection to Emergency Shelter (based on availability)
  • Completion of Coordinated Access Intake to determine eligibility for housing resources for people experiencing homelessness
  • Navigation support for community members who have been matched to a housing program through Coordinated Access but still need to select housing/sign a lease
  • Short-term case management and connection to vital services


Enoch Pratt Free Library Logo




City Partners with Pratt Library for Housing Navigation.

The Housing Navigation initiative is an American Rescue Plan Act (ARPA) funded project. ARPA provided $641 million to the City of Baltimore in response to the COVID-19 public health emergency and its negative economic impacts. Mayor Brandon M. Scott has established the Mayor’s Office of Recovery Programs to transparently and effectively administer this funding on behalf of the City. For additional information, visit the Mayor’s Office of Recovery Programs website.