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Below are resources available for those experiencing or at risk of homelessness in Baltimore City.

Shelter and Services
Street Outreach Resources
Understanding Encampments in Baltimore
Coordinated Access Navigator Sites
Resource Map
24/7 Hotlines
Rent and Utility Assistance
Health Care, Mental Health, and Substance Use Resources
Employment Resources

Resources

Shelter and Services

Baltimore City Shelter Hotline: 443-984-9540

Call 443-984-9540 to connect with the emergency shelter for the night. The hotline is open 8:30 AM to 4:30 PM, Monday through Friday. After-hours, weekend, and holiday shelter requests should be made by calling shelters directly. View the 2024 Baltimore City Shelter Hotline Schedule.

Shelter	Phone Number	Population Served
Weinberg Housing and Resource Center	443-824-5326	Single adults
TIME Organization Emergency Women’s Shelter	410-241-3392	Single women
TIME Organization Emergency Men’s Shelter	443-542-8558	Single men
Sarah’s Hope Shelter at Mount Street	410-982-0845	Families
HEBCAC Nest Youth Shelter	410-759-8374	Youth ages 18-24

The Shelter Hotline is the centralized system for people experiencing or at risk of homelessness to access Baltimore City-funded emergency shelters. The system is designed to provide a fast, streamlined, and equitable process to enroll at participating emergency shelters and preserve client choice and dignity.

Everyone in Baltimore City seeking entry to a City-funded shelter must go through the hotline. Please be aware that if a shelter bed is available, you will be notified during the call. There is no guarantee of shelter space for any caller, but we will try our best to match you with a place to stay. There is no waiting list for shelter beds.

Street Outreach Resources

Are you concerned for yourself or someone else who may be sleeping outdoors? Outreach and support services are available for people who do not have safe shelter. The Baltimore City Street Outreach Brochure (view the brochure in Spanish) includes the phone number of the Baltimore City Shelter Hotline and information about food, healthcare, showers, and treatment services. You can also email Homeless Outreach to request assistance or complete the form below.

The Mayor’s Office of Homeless Services (MOHS) is leading a multi-agency effort to rehouse unsheltered neighbors and resolve other issues around encampment areas. If you would like to report an encampment, please call 311. You can also report an encampment by submitting a ticket at 311.baltimorecity.gov or on the Baltimore City 311 Mobile App. To learn more about this effort, check out the Understanding Encampments in Baltimore Fact Sheet.

Coordinated Access Navigator Sites

If you are currently experiencing homelessness and would like to determine eligibility for housing programs, please contact one of the Coordinated Access Navigator Sites listed below to complete a Coordinated Access packet.

Organization	Contact Info	How to get connected to a CA navigator?
Call for an Appointment
Loving Arms Office Hours: 10am - 6pm (Mon – Fri)	Main Phone: 443-415-1174	Serves adults with minor children and homeless youth Call Mainline to schedule an appointment with CA navigator
MOHS HOPWA Program Office Hours: 8am - 4:30pm (Mon- Fri)	Main Phone: 410-935-9862 Secondary Phone: 410-545-1511	Serves people diagnosed with HIV/AIDS Call to schedule an intake with a CA navigator
New Vision House of Hope	Main Phone: 410-466-8558	Veterans only
People Encouraging People	Main Phone: 410-764-8560	Available to anyone experiencing homelessness Call Mainline to schedule an appointment with CA navigator
Springboard Community Services Appointment Hours: 11am - 4:30pm (Tue & Thur)	YRC Phone: 410-955-7159 Main Phone: 410-366-1960	YRC line available to homeless youth, ages 18-24, to schedule an appt with a CA navigator Clients ages 25 and older can call the Mainline to schedule an appt for case management. CA navigation is available once the client is enrolled in case management.
The Baltimore Station	Main Phone: 410-752-4454	Veterans only
Walk-in for Assistance
Beans and Bread Office Hours: 9 am - 1 pm (Mon, Wed, Thur)	400 S Bond St., Baltimore MD 21231	First come first serve basis Available to individuals and families experiencing homelessness
Health Care for the Homeless New Patient Walk-in Hours: 7:30am - 11:30am (Mon-Fri) & 1pm - 2:30pm (Mon-Fri)	421 Fallsway, Baltimore MD 21202	Available to anyone experiencing homelessness Walk in to sign up as a new patient. CA navigation is only available to patients of HCH
Paul's Place Walk-in Hours: 9:30am - 11:30am (Tue-Fri)	1118 Ward St., Baltimore MD 21230	Walk-in appointment available to anyone experiencing homelessness Preliminary needs assessment provided for walk-in clients. Results of assessment will determine if client is eligible for case management, Coordinated Access, and other services.
Springboard Community Services Walk-in Hours: 11am -3pm (Wed only)	4623 Falls Rd., Baltimore MD 21239	Serves homeless youth ages 18-24 Only accepts three (3) new walk-ins per day
Pennsylvania Avenue Library Walk-in Hours: 11am - 4pm (Mon-Fri)	1531 W. North Ave., Baltimore, MD 21217	Available to anyone experiencing a potential or current housing crisis Visit the Housing Navigation page for more information
Waverly Library Walk-in Hours: 11am - 4pm (Mon-Fri)	400 E. 33rd St., Baltimore, MD 21218	Available to anyone experiencing a potential or current housing crisis Visit the Housing Navigation page for more information
Central Library Walk-in Hours: 11am - 4pm (Mon-Fri)	400 Cathedral St., Baltimore, MD 21201	Available to anyone experiencing a potential or current housing crisis Visit the Housing Navigation page for more information
Southeast Anchor Library Walk-in Hours: 11am - 4pm (Mon-Fri)	3601 Eastern Ave., Baltimore, MD 21224	Available to anyone experiencing a potential or current housing crisis Visit the Housing Navigation page for more information
Brooklyn Library Walk-in Hours: 11am - 4pm (Mon-Fri)	300 E. Patapsco Ave., Baltimore, MD 21225	Available to anyone experiencing a potential or current housing crisis Visit the Housing Navigation page for more information

Resource Map

This map is an interactive list of resources for people experiencing or at risk of homelessness, including emergency shelters, resource centers, health care, and meal sites. Click the rectangle icon on the top right of the map to view it full size and search to find organizations providing the support you need, like laundry, case management, legal services, job training, and more.

24/7 Hotlines

Call 2-1-1. There's always an answer! Need answers and don’t know where to turn? 2-1-1 is a hotline providing free, confidential help in 150 languages with just about any health and human service issue you are facing. A trusted and caring call specialist is there for you 24 hours a day, seven days a week. If you are in immediate danger, call 9-1-1.

To get help, dial 2-1-1 or dial 1-800-492-0618. (Normal airtime and related charges may apply for cell phone users.) Over 590,000 individuals connected to 211 Maryland in FY 2022 about food, housing, health care, utility assistance, and more.

Visit Maryland at the United Way of Central Maryland website to access additional resources.

Here2Help Hotline: 988 or 410-433-5175

The Here2Help Hotline from the Behavioral Health System Baltimore offers confidential advice and an emotional support hotline 24 hours a day, 7 days a week assisting people with emotional health and well-being services.

Visit the Behavioral Health System Baltimore website for more information.

Domestic Violence Hotline: 410-889-7884

House of Ruth Maryland’s 24/7 hotline is a confidential lifeline to survivors of domestic violence in need of help. Counselors are trained in crisis intervention, safety planning, counseling and legal referrals, and proactive advocacy for survivors, their friends and family, and the general community.

Homeless Veterans Hotline: 1-877-424-3838

Veterans who are homeless or at risk of homelessness—and their family members, friends, and supporters—can make the call to or chat online with the National Call Center for Homeless Veterans, where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.

Rent and Utility Assistance

Security Deposit and Utilities Assistance

The Mayor's Office of Children and Family Success (MOCFS) offers low-income households financial empowerment programs, housing and energy services, food resources, and capacity-building services. In response to COVID-19, MOCFS is providing security deposit and utility assistance.

Eviction Prevention Legal Aid

The following organizations provide free legal advice, and, in some cases, representation to renters facing eviction and other landlord-tenant issues. These organizations take different types of cases and all have capacity limitations. Please review the types of services that these organizations provide in the parenthesis below before calling. Note that “subsidized” housing refers to any form of housing choice voucher, public housing, or other government-subsidized housing.

Maryland Legal Aid (advice and representation – focused on subsidized housing cases; same-day representation for failure to pay rent eviction cases possible), 410-951-7777, visit the Maryland Legal Aid website.

Public Justice Center (advice and representation – focused on non-subsidized housing cases), 410-625-9409, visit the Public Justice Center's website.

Homeless Persons Representation Project (advice and representation – focused on subsidized housing cases), 410-685-6589, email Homeless Persons Representation Project or visit the Homeless Persons Representation Project website.

Pro Bono Resource Center of Maryland /Tenant Volunteer Lawyer of the Day Program (advice and same-day representation in rent court – will meet the tenant at court), 410-837-9379, visit the Pro Bono Resource Center of Maryland /Tenant Volunteer Lawyer of the Day Program website.

Disability Rights Maryland (housing cases involving a tenant or family member with a disability), 410-727-6352 ext. 0, visit the Disability Rights Maryland website.

Maryland Courts Self-Help Center (advice and referrals on housing and other civil cases), 410-260-1392, visit the Maryland Courts Self-Help Center website.

Health Care Resources

Health Care for the Homeless

Health Care for the Homeless provides health care and supportive services for people experiencing homelessness who are living in a shelter, transitional housing, doubled up with others, or are unsheltered. Call 410-837-5533 for more information.

Mental Health and Substance Use Resources

211MD has a list of counseling, mental health, and substance abuse resources. Call 2-1-1 for more information or visit the website for the following:

Employment Resources

Mayor's Office of Employment Development

MOED offers job training, career workshops, and other job readiness resources, along with a Job Board that is updated in real-time with current open positions in Baltimore City.

Mayor's Office of Homeless Services

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