For inquiries related to AIRS (AIDS Interfaith Residential Services) – tenants, landlords, and property managers that were enrolled in rental assistance programs with AIRS in Baltimore City may leave a voicemail at 443-984-1395 or email MOHS_Landlords@baltimorecity.gov.
Get Help Now
Below are resources available for those experiencing or at risk of homelessness in Baltimore City.
- Shelter and Services
- Street Outreach Resources
- Coordinated Access Navigator Sites
- Resource Map
- 24/7 Hotlines
- Rent and Utility Assistance
- Health Care, Mental Health, and Substance Use Resources
- Employment Resources
Resources
Shelter and Services
Baltimore City Shelter Hotline: 443-984-9540
Call 443-984-9540 to connect with the emergency shelter for the night. The hotline is open 8:30 AM to 4:30 PM, Monday through Friday. After-hours, weekend, and holiday shelter requests should be made by calling shelters directly. View the 2023 Baltimore City Shelter Hotline Schedule from May to December.
| Shelter | Phone Number | Population Served |
|---|---|---|
| Weinberg Housing and Resource Center | 443-824-5326 | Single adults |
| TIME Organization Emergency Women’s Shelter | 410-241-3392 | Single women |
| TIME Organization Emergency Men’s Shelter | 443-542-8558 | Single men |
| Sarah’s Hope Shelter at Mount Street | 410-982-0845 | Families |
| HEBCAC Nest Youth Shelter | 410-759-8374 | Youth ages 18-24 |
The Shelter Hotline is the centralized system for people experiencing or at risk of homelessness to access Baltimore City-funded emergency shelters. The system is designed to provide a fast, streamlined, and equitable process to enroll at participating emergency shelters and preserve client choice and dignity.
Everyone in Baltimore City seeking entry to a City-funded shelter must go through the hotline. Please be aware that if a shelter bed is available, you will be notified during the call. There is no guarantee of shelter space for any caller, but we will try our best to match you with a place to stay. There is no waiting list for shelter beds.
Street Outreach Resources
Are you concerned for yourself or someone else who may be sleeping outdoors? Outreach and support services are available for people who do not have safe shelter. The Baltimore City Street Outreach Brochure (view the brochure in Spanish) includes the phone number of the Baltimore City Shelter Hotline and information about food, healthcare, showers, and treatment services. You can also email Homeless Outreach to request assistance or complete the form below.
Coordinated Access Navigator Sites
If you are currently experiencing homelessness and would like to determine eligibility for housing programs, please contact one of the Coordinated Access Navigator Sites listed below to complete a Coordinated Access packet.
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Organization |
Contact Info |
How to get connected to a CA navigator? |
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Call for an Appointment |
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Main Phone: 443-449-5619 |
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Loving Arms Office Hours: 10am - 6pm (Mon – Fri) |
Main Phone: 443-415-1174 |
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MOHS HAP & HOPWA Programs
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Main Phone: 410-935-9862
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Main Phone: 410-466-8558 |
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Main Phone: 410-764-8560 |
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Springboard Community Services
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YRC Phone: 410-955-7159
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Main Phone: 410-752-4454 |
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Walk-in for Assistance |
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400 S Bond St., Baltimore MD 21231 |
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421 Fallsway, Baltimore MD 21202 |
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(Tue-Fri) |
1118 Ward St., Baltimore MD 21230 |
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Springboard Community Services
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4623 Falls Rd., Baltimore MD 21239
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Walk-in Hours: 11am - 4pm (Mon-Fri) |
1531 W. North Ave., Baltimore, MD 21217 |
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Walk-in Hours: 11am - 4pm (Mon-Fri) |
400 E. 33rd St., Baltimore, MD 21218 |
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Walk-in Hours: 11am - 4pm (Mon-Fri) |
400 Cathedral St., Baltimore, MD 21201 |
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Walk-in Hours: 11am - 4pm (Mon, Wed-Sat) |
3601 Eastern Ave., Baltimore, MD 21224 |
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Walk-in Hours: 11am - 4pm (Mon-Fri) |
300 E. Patapsco Ave., Baltimore, MD 21225 |
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Resource Map
This map is an interactive list of resources for people experiencing or at risk of homelessness, including emergency shelters, resource centers, health care, and meal sites. Click the rectangle icon on the top right of the map to view it full size and search to find organizations providing the support you need, like laundry, case management, legal services, job training, and more.
24/7 Hotlines
Call 2-1-1. There's always an answer! Need answers and don’t know where to turn? 2-1-1 is a hotline providing free, confidential help in 150 languages with just about any health and human service issue you are facing. A trusted and caring call specialist is there for you 24 hours a day, seven days a week. If you are in immediate danger, call 9-1-1.
To get help, dial 2-1-1 or dial 1-800-492-0618. (Normal airtime and related charges may apply for cell phone users.) From January 2022 through November 2022, 2-1-1 Maryland at United Way of Central Maryland answered more than 93,000 calls about food, housing, health care, utility assistance, and more.
Visit Maryland at the United Way of Central Maryland website to access additional resources.
Here2Help Hotline: 988 or 410-433-5175
The Here2Help Hotline from the Behavioral Health System Baltimore offers confidential advice and an emotional support hotline 24 hours a day, 7 days a week assisting people with emotional health and well-being services.
Visit the Behavioral Health System Baltimore website for more information.
Domestic Violence Hotline: 410-889-7884
House of Ruth Maryland’s 24/7 hotline is a confidential lifeline to survivors of domestic violence in need of help. Counselors are trained in crisis intervention, safety planning, counseling and legal referrals, and proactive advocacy for survivors, their friends and family, and the general community.
Homeless Veterans Hotline: 1-877-424-3838
Veterans who are homeless or at risk of homelessness—and their family members, friends, and supporters—can make the call to or chat online with the National Call Center for Homeless Veterans, where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Rent and Utility Assistance
Security Deposit and Utilities Assistance
The Mayor's Office of Children and Family Success (MOCFS) offers low-income households financial empowerment programs, housing and energy services, food resources, and capacity-building services. In response to COVID-19, MOCFS is providing security deposit and utility assistance.
Eviction Prevention Legal Aid
The following organizations provide free legal advice, and, in some cases, representation to renters facing eviction and other landlord-tenant issues. These organizations take different types of cases and all have capacity limitations. Please review the types of services that these organizations provide in the parenthesis below before calling. Note that “subsidized” housing refers to any form of housing choice voucher, public housing, or other government-subsidized housing.
- Maryland Legal Aid (advice and representation – focused on subsidized housing cases; same-day representation for failure to pay rent eviction cases possible), 410-951-7777, visit the Maryland Legal Aid website.
- Public Justice Center (advice and representation – focused on non-subsidized housing cases), 410-625-9409, visit the Public Justice Center's website.
- Homeless Persons Representation Project (advice and representation – focused on subsidized housing cases), 410-685-6589, email Homeless Persons Representation Project or visit the Homeless Persons Representation Project website.
- Pro Bono Resource Center of Maryland /Tenant Volunteer Lawyer of the Day Program (advice and same-day representation in rent court – will meet the tenant at court), 410-837-9379, visit the Pro Bono Resource Center of Maryland /Tenant Volunteer Lawyer of the Day Program website.
- Disability Rights Maryland (housing cases involving a tenant or family member with a disability), 410-727-6352 ext. 0, visit the Disability Rights Maryland website.
- Maryland Courts Self-Help Center (advice and referrals on housing and other civil cases), 410-260-1392, visit the Maryland Courts Self-Help Center website.
Health Care Resources
Health Care for the Homeless
Health Care for the Homeless provides health care and supportive services for people experiencing homelessness who are living in a shelter, transitional housing, doubled up with others, or are unsheltered. Call 410-837-5533 for more information.
Mental Health and Substance Use Resources
211MD has a list of counseling, mental health, and substance abuse resources. Call 2-1-1 for more information or visit the website for the following:
Employment Resources
Mayor's Office of Employment Development
MOED offers job training, career workshops, and other job readiness resources, along with a Job Board that is updated in real-time with current open positions in Baltimore City.